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Frequently Asked Questions
We're here to support you every step of the way in creating your dream space.
Is there a calendar for booking and who will I be booked with?
To book a consultation, simply visit our SERVICES page or select the BOOK ONLINE button and when you book into the service a calendar will be presented where you can select a time that suits you.
You'll have the opportunity to meet with Alexandra Graham personally!
Do I have to pay upfront or can I just book the service in and pay in person?
You can choose to pay online or in person for your convenience. We highly recommend booking a consultation so we can discuss the best design options tailored specifically for you.
What does an Initial Design Consultation look like?
During this session, our experienced design team will answer all of your design questions and address your wish list, goals, and budget all from the comfort of your home. Whether you're updating existing cabinetry or planning a complete remodel, we’re here to guide you.
What to Expect:
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Personalized Attention: Focus on your unique ideas and requirements.
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Expert Guidance: Insights on trends, materials, and finishes.
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Space Planning: Preliminary layout and design suggestions.
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Budget and Timeline Discussions: Maximize your investment with realistic expectations to stay on time and on budget.
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To make the most of your consultation, please bring any relevant materials, such as photos or inspiration images.
What does a Full Home Design Consulting look like?
​At AGI, we offer Full Home Design Consulting to help you create a beautiful and functional living space that reflects your style.
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Comprehensive Design Solutions: We cover every area of your home, from kitchens to bathrooms, ensuring a cohesive look and feel throughout.
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Personalized Approach: We start with a consultation to understand your vision, lifestyle, and goals. Whether you prefer modern, classic, or a cozier design, we tailor our plans to fit you.
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Expert Guidance: Our team shares insights on the latest trends, materials, and finishes to help you make informed choices.
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Project Management Support: We assist you throughout the process, coordinating with contractors and suppliers to keep your project on track.
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Budget and Timeline Planning: We help you set realistic budgets and timelines, ensuring your vision is achievable.
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Personal Shopping Assistance: Need help selecting furniture, decor, or fixtures? We offer personal shopping services to find the perfect pieces for your home.
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Countertop Supply: We provide a range of countertop options, ensuring you find the ideal material that suits both your style and functionality needs for the best price.
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Resources for All Trades: We connect you with trusted professionals across all trades required for your project, from electricians to plumbers, ensuring a seamless execution.
What does a Custom Cabinetry + Kitchen Planning look like?
Our process includes on-site measurements and photographs to ensure every detail is captured. We then draft stunning 3D color renderings, providing you with a virtual tour of your proposed kitchen. Additionally, we supply elevations and layout plans to give you a comprehensive view of the design.
To make your decision easier, we bring material boards right to your home, allowing you to see and feel your options in your own space. This service also includes a detailed price breakdown of costs, ensuring transparency and helping you stay within budget.
From layout and cabinetry selection to choosing the perfect finishes and fixtures, our expert team guides you every step of the way. We focus on maximizing space, enhancing workflow, and ensuring your kitchen becomes the heart of your home.
What is the Refund Policy?
Non-Refundable Consulting Fees + Deposits:
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Consulting Fee: All of our hourly services are non-refundable.
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Purpose of Custom Cabinetry + Design Services Deposit: The deposit covers initial planning, measurements, and design work. It helps us allocate resources and time to ensure your project receives the attention it deserves. This deposit is non-refundable and non-transferable.
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Cancellation Policy: If you decide to cancel your project after the deposit has been paid, the deposit will not be refunded. However, if you need to reschedule your consultation or project, we will do our best to accommodate you based on our availability.
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Project Commencement: If the project is initiated and you choose to terminate the agreement after work has begun, the deposit will still be considered non-refundable, and any additional fees incurred up to that point will be due.
By proceeding with your booking and paying the deposit, you acknowledge and accept this refund policy. If you have any questions or concerns, please feel free to reach out to us.
What is the deposit for?
A deposit is required to initiate the service, which helps secure our project and ensures that your time is reserved. This commitment allows us to allocate the necessary and plan effectively for your needs. Thank you for your understanding and cooperation.
What is your Privacy Policy?
1. Information Collection
We use Google Analytics and Wix Analytics to collect data about how visitors use our website. This includes information such as:
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Browser type and version
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Device type
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Geographic location (based on IP address)
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Pages visited and time spent on those pages
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Other anonymous usage data
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This information helps us to analyze trends and improve the overall user experience on our site. All data collected is aggregated and does not include personal identifiers.
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2. Use of Information
The data we collect through Google Analytics and Wix Analytics is used solely for:
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Improving website functionality and design
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Enhancing user experience
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Monitoring site performance
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Understanding site traffic patterns
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Personal information provided through our contact forms or via direct communication is used to:
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Respond to your inquiries
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Provide services or information requested
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Improve customer support and communication
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We do not sell, rent, or share your personal information with third parties for marketing or any other purposes.
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3. Third-Party Services
We only use trusted services like Google Analytics and Wix Analytics to collect and review website data. These services also have their own privacy policies that adhere to industry standards regarding data privacy and protection.
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4. Cookies
Google Analytics and Wix Analytics may use cookies to collect and analyze website usage data. Cookies are small text files stored on your device that help us track user interactions with our site. You can manage or disable cookies through your browser settings, but doing so may impact your user experience on our website.
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5. Protection of Personal Information
We take the protection of your personal information seriously. Any personal details you provide through our contact form or via direct communication are kept confidential and secure. We have implemented appropriate technical and organizational measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction.
What is your Terms and Conditions policy?
We will review terms and agreements in depth during our consultation and prior to the commencement of the project to ensure mutual understanding and alignment.
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